❓ FAQ
Answers to all your questions about fb98
From making deposits to cricket betting, login issues to support — find simple, straightforward answers to the most frequently asked questions from fb98 users, all in one place.
Whether you are new to fb98 or a regular player, having questions from time to time is completely normal. On this page we have arranged the most frequently asked questions from Bangladeshi players into four sections: BPL and international matches, account and login, customer support, and how to deposit money. If you cannot find an answer here, contact our 24/7 live chat or [email protected].
Frequently Asked Questions
BPL & International Matches
Yes, fb98 offers betting on BPL (Bangladesh Premier League) matches. Various markets are open for each match — match winner, total runs, top run scorer, and more. You can place bets both before the match starts and while it is in progress.
Live or in-play betting means placing bets in real time while a match is ongoing. At fb98, odds update after every over and every wicket in a cricket match. This lets you follow the flow of the game and make more informed decisions. However, in-play odds change quickly, so it is important to follow closely.
fb98 uses decimal odds. Say a team's odds are 1.90 — if you place a ৳100 bet and win, you receive ৳100 × 1.90 = ৳190 (including your original stake). The higher the odds, the bigger the potential payout, but that team is also considered less likely to win. Odds never go below 1.00.
If a match is declared a no-result due to rain or any other reason, the bets on that match are generally cancelled and the full stake is returned to your account. However, in some cases where a specific runs- or wickets-based market has already been settled, that result may stand. Please read fb98's terms and conditions for detailed rules.
fb98 offers several popular markets for T20 and international matches: match winner, toss winner, method of first wicket, total runs in a specific over (e.g., runs in the powerplay), top run scorer, and leading wicket-taker. A Bangladesh vs India match is a common betting example.
Yes, betting options are available at fb98 for major international tournaments including IPL and the ICC T20 World Cup. During a tournament, log in to the relevant sports section to see the list of available matches and markets.
Account & Login
First, make sure you are entering your username and password correctly — check that Caps Lock is off. If you have forgotten your password, click the "Forgot password?" link and a reset link will be sent to your registered email. If the problem continues, contact fb98 via live chat or at [email protected].
To open an account at fb98, you must be at least 21 years old. During registration you need to provide a valid email address, a username, and a strong password. Providing accurate and genuine information is mandatory, as it will be checked during identity verification.
Usernames generally allow English letters, numbers, and underscores; special characters are limited. Passwords should be at least 8 characters long, and combining uppercase letters, lowercase letters, and numbers makes your account more secure. Using simple passwords (e.g., 123456) is not recommended.
No. Under fb98's policy, each player may hold only one account. Creating multiple accounts may result in them being closed and any associated bonuses being cancelled. If you are having trouble accessing your existing account, contact the support team directly instead of opening a new account.
If your account is blocked or temporarily closed, reach out directly via fb98's 24/7 live chat or by emailing [email protected]. Providing your username and registered email will help the support team look into the issue quickly.
Customer Support
Yes, fb98's customer support team is active seven days a week, 24 hours a day. Whether it is day or night, you can reach support via live chat or email for any issue. The service does not stop on holidays.
fb98's support team provides service in both Bengali and English. Bangladeshi players can comfortably communicate in Bengali — problems can be resolved without any language barrier.
fb98 has two support channels: first, 24/7 live chat — you can log in to the site and start chatting directly; second, email — write to [email protected] and the support team will reply as soon as possible. Official fb98 support is not available through any other channel.
Before reaching out, have the following on hand: your fb98 username, your registered email address, the approximate time the issue occurred (Bangladesh Standard Time), and if it is a payment issue, the transaction amount and payment method. Having this information ready allows the support team to resolve the problem much faster.
fb98's support team always tries to reply to emails as quickly as possible. For the fastest resolution, using live chat is recommended, as it allows instant communication. For urgent issues, live chat is the most effective option.
How to Deposit Money
Log in to fb98 and go to the deposit section, then select Nagad. Enter the amount you want to send to the Nagad number shown and complete the payment through your Nagad app or USSD. Keep the transaction ID for your records. The minimum deposit amount is ৳200.
fb98 does not charge any deposit fee of its own. However, your payment method — such as bKash, Nagad, or a bank — may apply a small service charge according to its own policy. That is part of the respective platform's own rules and is outside fb98's control.
The minimum deposit amount using bKash at fb98 is ৳200. The maximum amount depends on your bKash account's daily transaction limit. If you want to deposit a larger amount, a bank transfer may be more convenient.
First, wait a moment, as deposits can sometimes take time due to network delays. If your balance still has not increased, contact live chat or [email protected] with your payment transaction ID or a screenshot. The support team will verify and resolve the issue quickly.
For bank transfers, reflecting the balance may take somewhat longer than with bKash or Nagad. Transfers from major Bangladeshi banks such as Dutch-Bangla Bank, BRAC Bank, or Islami Bank depend on the bank's processing time. Save the reference number after making the transfer.
Still have questions?
fb98's support team is by your side seven days a week, 24 hours a day. Bengali or English — reach out whichever way you are comfortable.
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